This course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.
Highfield e-learning has worked closely with some of the leading subject matter experts in the field of customer service to provide an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service.
Level 2 Award in Customer Service Online Course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.
The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems and complaints
Learners will receive a Highfield certificate upon completion of this course. They will also be able to go on to achieve the Level 2 Award in Customer Service.
Features for the Learner:
Content suitable for the Level 2 Award in Customer Service
Interactive exercises included in each module, along with multiple-choice questioning
A final knowledge test upon the completion of each module
Features for the Course Owner:
Learner management system, including user groups
Licence management for more cost-effective training
Expanded reporting, including assessment feedback (offline version)
Highfield provides price breaks on this e-learning course based on the total number of licences you purchase. The price breaks available are as follows based on user numbers:
1-9 Licences :£23.00+VAT each. For more attendees, please contact the office for a bespoke discounted pricing.
Certificates: Certificates printed on completion of course by yourselfBook This Course
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