Level 2 Award in Customer Service Online Course

This course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.

£23 + VAT
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Course Description

Highfield e-learning has worked closely with some of the leading subject matter experts in the field of customer service to provide an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service.

Who is it for?

Level 2 Award in Customer Service Online Course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.

What does it cover?

The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:

Customer service principles

Customers’ needs and expectations

Behaviour and interpersonal skills

Responding to problems and complaints

What will learners achieve?

Learners will receive a Highfield certificate upon completion of this course. They will also be able to go on to achieve the Level 2 Award in Customer Service.

Level 2 Award in Customer Service Online Course features

Features for the Learner:

Content suitable for the Level 2 Award in Customer Service

Interactive exercises included in each module, along with multiple-choice questioning

A final knowledge test upon the completion of each module

Features for the Course Owner:

Learner management system, including user groups

Licence management for more cost-effective training

Expanded reporting, including assessment feedback (offline version)

How much will it cost?

Highfield provides price breaks on this e-learning course based on the total number of licences you purchase. The price breaks available are as follows based on user numbers:

1-9 Licences :£23.00+VAT each. For more attendees, please contact the office for a bespoke discounted pricing.

Certificates: Certificates printed on completion of course by yourself

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